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Resources for 732-652 Pharmacist Communication: Educational and Behavioral Interventions

Resources

Non-English Language Resources

Understanding Other Cultures

Workflow

APhA Resources

American Pharmacists Association (APhA), Improving medication use. Advancing patient care
APha provides links to an extensive number of resources that will improve your pharmacy practice.

Selected Portions of the APhA Web site

APhA Patient Care Demonstration Projects
Summaries and tools used in projects that other pharmacy students have successfully undertaken to improve their patients health.

Pharmacy Practice Resources (APhA)
Includes Sections on Patient Care; Pharmacy Practice/Workplace Issues; Public Health; Pharmacy Practice Resources and more.

Medication Management Therapy in Community Pharmacy Practice

Patient Care Tools (Resources in non-English language noted in Red)

Patient Care Project Resources       Medication Financial Assistance

Patient Care Project Resources

ASHP Guidelines on Pharmacist Conducted Education and Counseling (pdf

ASHP Guidelines on the Pharmacist's Role in Immunization (pdf)

Ask Me 3 - A "quick, effective tool designed to improve health communication between patients and providers"

Be MedWise, (Nat'l Council on Patient Info and Education): includes patient information on taking medications safely.

Consumers and Patients, (Agency for Healthcare Research & Quality) English or Spanish
Information for patients on improving their health status. Sections include: Be an active health care consumer; Consumer Versions of Clinical Practice Guidelines; Prescriptions; Prevention and Wellness; Quit Smoking; and much more

FDA: Easy to Read Publications (Patient) English and Spanish

Health Literacy, (AMA Foundation)
This site provides tools for use in promoting health literacy: health literacy toolkits; patient safety tip cards; and links to Health literacy partnerships.

Literacy and Health Outcomes: Evidence Report/Technology Assessment: Number 87, AHRQ, Full Report: http://www.ahrq.gov/downloads/pub/evidence/pdf/literacy/literacy.pdf
A systematic review on the "relationship between literacy and health outcomes and the evidence about interventions intended to improve the health of people with low literacy."

MedlinePlus: Consumer Health Information, (National Library of Medicine) English or Spanish
Health and Medical information for patients. Includes drug information from the USP-DI and herbal/supplement information from Natural Standard; an encyclopedia of health information; dictionary, directories, interactive tutorials; special section for seniors and much.

NCPIE (National Council on Patient Information and Education)
A collaborative project of more than 125 organizations representing consumer, business, health care, government agencies and non-governmental standard setting organizations. Seeks to promote communication on appropriate medication use to health care consumers and professionals.

National Diabetes Education Program, (CDC)
This site includes ideas and information about national campaigns; Helpful Hints for Planning Diabetes Activities; educational materials in other languages and much more.

Pharmacy Resource Library (PRL), Community Pharmacy Foundation & American Pharmacists Association
Links to articles, Web sites, documents and other resources specific to community pharmacy practice, including 2 Color Brochures for Patients

Medication Financial Assistance

Access to Benefits Coalition
A nationwide coalition to help patients with Medicare prescription drug benefit.

GSK For You: Savings Programs (Glaxo Smith Kline)

Indigent Prescription Programs
A listing of names and phone numbers of pharmaceutical companies that provide free medications.

Merck

NeedyMeds
"NeedyMeds is dedicated to helping people find a way to afford their medicine"

Partnership for Prescription Assistance English or Spanish
"The Partnership for Prescription Assistance brings together America's pharmaceutical companies, doctors, other health care providers, patient advocacy organizations and community groups to help qualifying patients who lack prescription coverage get the medicines they need through the public or private program that's right for them. Many will get them free or nearly free."

We Help Meds

Patient Resources in Non-English Languages

Health Materials in Languages other than English

Interpreter Services: (Cross Cultural Health Care Program)
Includes Medical Interpreter Code of Ethics; Models of Interpreter Services; Office of Civil Rights Guidelines

HICUP (Health Information in Chinese Uniting Patients, Physicians and the Public)
Includes some info on taking medication; using inhaler; disease-specific

The 24 Languages Project:  Consumer Health Brochures in Multiple Languages Multiple Languages

Language Line Services (An over-the-phone interpreting service.)
1 Lower Ragsdale Dr, Bldg 2, Monterey, CA 93940
(800) 752-0093, Tel.  prodinfo@languageline.com

Pilot Project: [Kroger] Pharmacy eliminates language barrier: Martti System used by Krogers lets pharmacists and patients connect to interpretors who speak some 150 languages

National Center for Cultural Competence - Focuses on cultural and linguistic competency

Tobacco Intervention and Prevention Source (TIPS) Educational Resources, (CDC)
Information and tools appropriate for employers, professionals, parents and educators; Spanish speaking individuals; and youth.

Your Medicine: Play It Safe, Agency for Healthcare Research and Quality (AHRQ) and the National Council on Patient Information and Education (NCPIE).
Questions and forms designed to help patients take medications safely.

Understanding Other Cultures

Cross-Cultural Health Care Program (CCHCP)

CultureMed
CultureMed will provide you with print materials to provide culturally-competent care for refugees and immigrant patients.

DIPex.org
Watch, listen to audio, or read interviews with patients discussing their own experience with a chronic condition. Features patients with cancer, heart disease, neurological disorder, mental health, pain, and women's health. DIPex would be of interest to patients, caregivers or health care professionals. Includes discussion forums.

Provider's Guide to Quality and Culture

Racial and Ethnic Populations, (U.S. Office of Minority Health)

Videos at Ebling Library

MadCat includes books and audios available in all campus libraries. Use Place Requests option to have items delivered to you at Ebling Library in 1-2 days

Art of Mindful Facilitation, 38 min. Lee Mun Wah (StirFry Seminars and Consulting), Ebling Library Audiovisuals BF 575 P9 L479a 2004

Can you Hear Me? Arab Communities, 1 hr. 10 min Cross Cultural Health Care Program, Ebling Library Audiovisuals WA 30 C212ya 1998 Also at: Social Work Reserves RA425 C36 1998

Can you Hear Me? East African Communities, 43 min., Cross Cultural Health Care Program, Ebling Library Audiovisuals WA 30 C212ye 1998

Can You Hear Me? Hispanic/Latino Communities, 59 min. Cross Cultural Health Care Program, Ebling Library Audiovisuals WA 30 C212yh 1998

Cultural Issues in the Clinical Setting, Kaiser Permanente Media, Ebling Library Audiovisuals W 84 AA1 C967i 2002

Multicultural Health Series, Part 2, Kaiser Permanente Media, Ebling Library Audiovisuals W 84 AA1 M961h 2004
Topics: Compliance and medication issues with Afghan refugees; doctor finds that his semi-literate but well-intentioned Columbian immigrant patient and her husband are using a plethora of South American drugs in addition to their prescribed medications; a middle-class white male physician and a working-class male heart attack patient experience communication difficulties.
Rebirth (11 min) -- A pocketful of medicines (6 min) -- Proof (7 min) -- Between two worlds (9 min) -- Lupe's dilemma (8 min) -- Lost opportunities (8 min).

Quality Care for Diverse Populations, 50 min. American Academy of Family Physicians, Ebling Library Audiovisuals W 84 AA1 Q22c 2002

Trading Beliefs, 20 min. Minnesota Center for Health Care Ethics, Ebling Library Audiovisuals W 84 AA1 T763b 1997; Also at Social Work Library Reserves E184 H55 T73 1997

Western Medicine through Hmong Voices, Minnesota Center for Health Care, Ebling Library Audiovisuals W 84 AA1 W527m 1995

World's Apart: a four-part series on cross-cultural healthcare, Ebling Library Audiovisuals Oversize W 84 AA1 W927a 2003
"This film follows patients and families facing critical medical decisions as they navigate their way through the health care system..."
[Pt. 1]. Mohammad Kochi's story (14 min) -- [Pt. 2]. Justine Chitsena's story (11 min) -- [Pt. 3]. Robert Phillip's story (10 min) -- [Pt. 4]. Alicia Mercado's story (13 min

Workflow

Pharmacy Waiting Times: Reengineering and Automating Pharmacy Systems
Case studies of health plans that improved patient wait times in their pharmacy.

Q-Matic: Customer Flow Management
Software products that are designed to improve patient wait times and other patient flow problems in pharmacies by using real time statistical analysis of customer flow

Professional and Government Organizations

American Diabetes Association

American Heart Association

mp: medicines partnership: from compliance to concordance

State Health Facts, Henry J. Kaiser Foundation

Wisconsin: City, County and Regional Data

Databases

Cochrane Library: Full text of Cochrane Systematic Reviews; DARE (Database of Abstracts of Reviews of Effect; Cochrane Central Register of Controlled Trials, more.

HaPI (Health and Psychosocial Instruments) provides information on more than 15,000 behavioral measurement instruments (tests, rating scales, questionnaires)

International Pharmaceutical Abstacts Summaries of literature related to pharmacy practice, including articles/presentations from pharmacists on what they have done in their practice. IPA indexes articles from state pharmacy journals and presentations from several national pharmacy meetings.

PsycINFO: Indexes journal articles and other literature on psychological aspects of medicine, nursing, sociology, pharmacology, other disciplines.

PubMed : Updated daily, indexes >4,000 journals in all areas of biomedicine. Use the Clinical Queries Section to find evidence-based literature that includes systematic reviews/meta analysis or clinical.

Books and Audio at Ebling Library

MadCat includes books and audios available in all campus libraries. Use Place Requests option to have items delivered to you at Ebling Library in 1-2 days.

Books

Audio

Writing Resources

  • APA Documentation (UW-Madison Writing Center)
  • APA Styles (UW-Madison Writing Center)
  • RefWorks
    RefWorks is information management software that allows you to store and manipulate citations from database searches. Then once your ready, you can use RefWorks to automatically format reference lists in your papers.

Reference and Research Assistance:

  • Ebling Library Reference Desk: 608-262-2020 (Stop In: Mon-Fri 9:00 am - 5:00 pm)
  • Email Reference: askebling@library.wisc.edu (response in 24 hours)
  • Gerri Wanserski, School of Pharmacy Library Liaison: Stop in or make an appointment for extra help. 608-263-4205 grwanser at wisc.edu
Page last updated: August 27, 2007 Questions or suggestions? Contact Gerri Wanserski